OnlineDiagSoft Ltd.Privacy Policy
Last updated: 2026-10-22
1. Who we are
OnlineDiagSoft Ltd. ("we", "us") operates onlinediagsoft.com, a cloud vehicle diagnostics platform for professional workshops. You can reach us at [email protected] or +973 39969998.
2. Data we collect
- Contact and support forms: name, WhatsApp number, email address, VIN, vehicle brand, country/region, device name and your support request details.
- Account data (when registration is enabled): email address, name and hashed password.
- Newsletter subscriptions: email address only.
- Technical data: IP address, browser type and pages visited, used for abuse prevention and site improvement.
3. How we use your data
- To answer purchase, licensing and technical support requests.
- To provide diagnostic services you signed up for.
- To send product news if you subscribed (you may unsubscribe at any time).
- To protect the site against spam and abuse, including rate limiting and automated checks such as Cloudflare Turnstile.
4. Legal basis and retention
We process data to perform our contract with you and based on legitimate interest in securing our services. Support correspondence is retained for up to 24 months, then deleted. Newsletter emails are kept until you unsubscribe.
5. Sharing
We do not sell personal data. Data is shared only with service providers that keep the site running (hosting, email delivery such as SMTP2GO, spam protection such as Cloudflare), and only to the extent needed.
6. Your rights
You may request access, correction or deletion of your personal data at any time by emailing [email protected]. We respond within 30 days.
7. Security
Data is transmitted over HTTPS and stored with access controls. Form submissions pass multi-layer abuse protection including server-side validation and rate limiting.